All Professional Services provide support for commercially available and widely available Microsoft products (unless expressly excluded on the Microsoft Premier website or on the Microsoft Support Lifecycle site). Professional services are usually billed by the hour, remotely and in English (unless no other language is available). Professional services are provided in the country where the VL agreement is signed. Site visits are not paid in advance and are subject to the availability of resources. All professional services that will not be used each year expire. At the customer`s request, Microsoft can access the customer`s system through a remote call to analyze problems. 4.4 Third Party Communications. The Software may contain code from third parties that Skype, not the third party, is licensed under this agreement….